Principles of Responsible Gambling
To ensure a positive and controlled gaming experience, we encourage you to follow these responsible gambling principles:
✔ Treat gambling as entertainment, not as a source of income.
✔ Familiarize yourself with game rules and odds before playing.
✔ Set a budget and stick to it—never wager money you cannot afford to lose.
✔ Avoid chasing losses, as this often results in greater financial setbacks.
✔ Take regular breaks and balance gambling with other activities.
✔ Set time limits for your gaming sessions.
✔ If gambling is negatively impacting your personal, financial, or social well-being, seek support.
Recognizing Problem Gambling
You may be developing a gambling problem if you:
✔ Spend more time or money gambling than planned.
✔ Neglect work, school, or social responsibilities due to gambling.
✔ Feel anxious, guilty, or stressed about your gambling behavior.
✔ Hide or lie about your gambling activities.
✔ Borrow money to continue gambling or cover gambling-related debts.
✔ Believe that winning a jackpot will solve financial problems.
If you identify with any of these warning signs, we strongly encourage you to use our responsible gaming tools or seek professional support.
Player Protection Tools
To help you manage your gambling responsibly, we provide several self-management tools that can be activated via your account settings or by contacting our Support Team.
✔ Deposit Limits – Restrict how much you can deposit within a set timeframe.
✔ Loss Limits – Cap your potential losses over a given period.
✔ Bet Limits – Control the maximum amount you can wager per gaming session.
✔ Session Time Limits – Set a cap on the duration of your gaming activity.
Once activated, these restrictions take immediate effect, and requests to increase limits require a 7-day cooling-off period before approval.
Cool-Off & Self-Exclusion Options
✔ Cool-Off Period – If you need a temporary break from gambling, you can suspend your account for a chosen duration. During this period, you will be unable to log in, but your balance and active bets will remain intact.
✔ Self-Exclusion – If you require a longer break, self-exclusion allows you to block access to your account for a minimum of six months up to five years. This measure cannot be reversed before the exclusion period ends.
✔ Account Closure – If you choose to close your account permanently, you may request this at any time. However, for those struggling with gambling addiction, self-exclusion is the preferred option.
Any attempt to create a new account during a self-exclusion period violates our Terms of Service and may result in a permanent ban.
Preventing Underage Gambling
Gambling on our platform is strictly restricted to players aged 19 and older. We enforce stringent age verification procedures to ensure compliance. Parents and guardians should take additional steps to prevent underage gambling by using parental control software such as:
✔ Net Nanny (www.netnanny.com)
✔ CyberSitter (www.cybersitter.com)
If you suspect that a minor has accessed our platform, please contact us immediately.
External Support & Resources
If you or someone you know is struggling with gambling, professional assistance is available:
✔ Gambling Therapy – International support for gambling-related issues.
✔ Gamblers Anonymous – A peer support network for individuals recovering from gambling addiction.
✔ GamCare – UK-based confidential assistance for problem gamblers.
✔ BetFilter / GamBlock – Software designed to block access to gambling websites.
For additional assistance, our Support Team is available 24/7.